Returns or Exchanges
Full details can be read in our Terms and Conditions
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancelation period will end:
- 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together.
- 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods in one order that are delivered separately.
The right to cancel does not apply to:
- Custom-made or personalised goods
To exercise your right to cancel, you must inform us of your decision to cancel within the cancellation period. To cancel, contact us here. You may use a copy of the cancellation form, found at the end of these Terms and Conditions, but you are not required to do so.
Effects of Cancellation
If you cancel your order with us and the goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your order with us, we will reimburse you all payments we received from you under the contract, including costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer.
Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that were caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than the earliest of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods.
If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
If you requested the performance of services begin during the cancelation period, you are required to pay us an amount that is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse you any amount you have paid above this proportionate payment.
If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancelation period, you will no longer have a right to cancel the contract.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Refunds
Refund for Goods
Refund requests must be made within 14 days after the receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
- Goods arrive broken
- Goods do not match the description
Refunds do not apply to the following goods:
- Custom-made items e.g pet portraits
- Customised gift items
- Digital download items
- Items that have been used by the recipient
Refunds for Services
We provide refunds for services sold on our Site as follows:
- Pet portrait orders will be fully refunded if the order is canceled before any work has started
Returns
Returns can be made by mail. To return goods by mail, follow the following procedure:
- Get in touch here to request a returns label.
- Pack goods and attach returns label.
- Go to your nearest post office and pay the necessary postage.
If in doubt, get in touch.
If you aren't sure, please get in touch! I will do my best to help.
Please contact us here if you have any queries or concerns.
Cancellation form
If you wish to cancel your contract of sale with us you may use this form and send it to us here.
I hereby give notice that I cancel my contract of sale of the following goods or services:
Ordered on:
Received on:
Order number:
Customer name:
Customer Address:
Date: